FREQUENTLY ASKED QUESTIONS

• Q - How soon can I expect a written Estimate?

• A - Within one week. However, we can give you a verbal quote before hand.

• Q - How soon can you start our work?

• A - There is no exact answer for this question as the work load is unpredictable from week to week. Normally we can start within several weeks upon acceptance of our proposal.

• Q - Do I have to move furniture?

• A - No, we move any large pieces of furniture. However, we do require our customers to move any type of glassware, family heirlooms, fine china, knick knacks, or any item that may require some personal attention. (You are welcome to move your own furniture if you so desire.)

• Q - Do I have to remove and reinstall my window treatments?

• A - No, if you request us to remove the curtains draperies etc, we will do so. Please bring this to our attention before we arrive to do the work.

• Q - Are furniture and flooring covered when painting?

• A - Yes, furniture and floors are protected with clean drop cloths and plastic.

• Q - Do you offer a guarantee on your work and for how long?

• A - Yes, we offer a guarantee on all work for "one full year."

• Q - If a customer has the need to call you regarding their guaranteed work, how long can they expect to wait until you schedule an appointment?

• A -  Very rarely do we have to go back to repair our work. If the need arises, we make return visits on guaranteed work a priority. You can expect us to return within one week.

• Q - Do you supply paints, color charts and paper?

• A - Yes, we supply paint and no, we do not supply paper. You can provide your own paint if you chose to do so. Let us know what you prefer so we can give you some insight as to what products work well for us.

• Q - Which paints do you use on your jobs?

• A - We use only quality products like Sherwin Williams, Benjamin Moore, Duron, MA Bruder, or Finnaren & Haley. We give the customer the option to choose a vendor if they so desire. However, if the client chooses a low grade paint, we will not be able to guarantee our work.

• Q - Do you subcontract your work or hire your own painters?

• A - No, we do not subcontract our work out. We are a small company that is owner operated "which means" the owner is hands on at all jobs.

• Q - Can we book a job in advance for a certain day or week?

• A - We have a policy to finish our current job obligations before we can start a new project. With that said, it is hard for us to hold an exact day or week due to; 1) weather condition set backs, 2) the possibility of our current jobs running into more time then we anticipated. Most of our customers have flexible schedules which works well with us.

• Q - Once you start a job, do you stay on that job until the job is complete?

• A - Yes, it is our policy to finish a project before we move on to the next.

• Q - Once you start a job, can you only work on days that are convenient for us?

• A - As much as we like to say yes to this question, once we start a project, we like to have access to the work; Monday thru Friday between the hours of 8:00 am and 5:00 pm until completion. We ask our customers to make some type of arrangements for us to keep the job in progress if they can not be home. This is beneficial to "you" and it also helps us stay on schedule with are current job obligations.

• Q - If we higher your company for our interior paining or wallpapering project, can you finish one room before you start the next?

• A - We do the best we can to keep the inconvenience to a minimum, however, it is often best for us to work in several rooms during the course of the day. The reason being; while paint or spackle is drying in one room, we go on to the next room to make the most of our time. End result being, the over all job will be completion in a more efficient manner.   

• Q - Do you require a deposit on jobs?

• A - Yes, we require a small deposit of $50.00 upon acceptance of our proposal, then a second deposit of 1/3 less $50.00 the day the work begins, then 1/3 at mid point of the work and the balance to be paid upon completion. (on jobs under $1,000.00 we require 1/3 to start and balance upon completion.)