|
Q
- How soon can I expect a written Estimate?
A
- Within one week. However, we can give you a
verbal quote before hand.
Q
- How soon can you start our work?
A
- There is no exact answer for this question as
the work load is unpredictable from week to week.
Normally we can start within several weeks upon
acceptance of our proposal.
Q
- Do I have to move furniture?
A
- No, we move any large pieces of furniture.
However, we do require our customers to move any
type of glassware, family heirlooms, fine china,
knick knacks, or any item that may require some
personal attention. (You are welcome to move your
own furniture if you so desire).
Q
- Do I have to remove and reinstall my window
treatments?
A
- No, if you request us to remove the curtains
draperies etc, we will do so. Please bring this to
our attention before we arrive to do the work.
Q
- Are furniture and flooring covered when
painting?
A
- Yes, furniture and floors are protected with
clean drop cloths and plastic.
Q
- Do you offer a guarantee on your work and for
how long?
A
- Yes, we offer a guarantee on all work for
"one full year."
Q
- If a customer has the need to call you regarding
their guaranteed work, how long can they expect to
wait until you schedule an appointment?
A
- Very rarely do we have to go back to repair our
work. If the need arises, we make return visits on
guaranteed work a priority. You can expect us to
return within one week.
Q
- Do you supply paints, color charts and paper?
A
- Yes, we supply paint and no, we do not supply
paper. You can provide your own paint if you chose
to do so. Let us know what you prefer so we can
give you some insight as to what products work
well for us.
Q
- Which paints do you use on your jobs?
A
- We use only quality products like Sherwin
Williams, Benjamin Moore, Duron, MA Bruder, or
Finnaren & Haley. We give the customer the
option to choose a vendor if they so desire.
However, if the client chooses a low grade paint,
we will not be able to guarantee our work.
Q
- Do you subcontract your work or hire your own
painters?
A
- No, we do not subcontract our work out. We are a
small company that is owner operated "which
means" the owner is hands on at all jobs.
Q
- Can we book a job in advance for a certain day
or week?
A
- We have a policy to finish our current job
obligations before we can start a new project.
With that said, it is hard for us to hold an exact
day or week due to; 1) weather condition set
backs, 2) the possibility of our current jobs
running into more time then we anticipated. Most
of our customers have flexible schedules which
works well with us.
Q
- Once you start a job, do you stay on that job
until the job is complete?
A
- Yes, it is our policy to finish a project before
we move on to the next.
Q
- Once you start a job, can you only work on days
that are convenient for us?
A
- As much as we like to say yes to this question,
once we start a project, we like to have access to
the work; Monday thru Friday between the hours of
8:00 am and 5:00 pm until completion. We ask our
customers to make some type of arrangements for us
to keep the job in progress if they can not be
home. This is beneficial to "you" and it
also helps us stay on schedule with our current
job obligations.
Q
- If we hire your company for our interior
paining or wallpapering project, can you finish
one room before you start the next?
A
- We do the best we can to keep the inconvenience
to a minimum, however, it is often best for us to
work in several rooms during the course of the
day. The reason being; while paint or spackle is
drying in one room, we go on to the next room to
make the most of our time. End result being, the
over all job will be completion in a more
efficient manner.
Q
- Do you require a deposit on jobs?
A
- Yes, we require a small deposit of $100.00 upon
acceptance of our proposal, then a second deposit
of 1/3 less $100.00 the day the work begins, then
1/3 at mid point of the work and the balance to be
paid upon completion. (on jobs under $1,000.00 we
require 1/3 to start and balance upon completion).
|
